Privacy Policy

Last updated: 25 August 2026

At Aura Living, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how Aura Living (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or otherwise interact with our services.

Aura Living operates its online store using Shopify.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.


1. INFORMATION WE COLLECT

Depending on how you interact with Aura Living, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase information
  • Payment and transaction information
  • Information you provide when contacting us
  • Reviews, feedback, photographs or other content you voluntarily submit
  • Information about how you use our website
  • Device, browser and technical information
  • IP address and other information collected through cookies and similar technologies

We only collect information that is reasonably necessary for operating our business, processing orders, providing our services and communicating with you.


2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery of your purchases
  • Process payments
  • Send order confirmations and shipping updates
  • Respond to enquiries and provide customer support
  • Process returns, refunds and exchanges
  • Maintain and improve our website and services
  • Communicate with you about products, promotions or offers where permitted
  • Prevent fraud, misuse or unauthorised activity
  • Meet our legal and regulatory obligations
  • Resolve disputes and protect our rights and property

We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.


3. PAYMENT INFORMATION

When you make a purchase, payment information is processed through the payment provider selected at checkout.

Aura Living does not generally have access to or store your full credit or debit card number.

Payment providers may collect and process your information in accordance with their own privacy policies and terms.


4. SHOPIFY

Our online store is powered by Shopify.

Shopify provides the technology that allows us to operate our online store, process orders and provide other services.

When you use our website or place an order, Shopify may collect and process certain personal and technical information on our behalf or as part of providing its services.

For more information about how Shopify handles personal information, please refer to Shopify’s Privacy Policy.


5. DELIVERY PROVIDERS

To fulfil your order, we may provide relevant information such as your name, address, phone number and order details to delivery providers, including NZ Post or other courier services.

This information is provided only to the extent reasonably necessary to deliver your order and provide related delivery services.


6. OTHER SERVICE PROVIDERS

We may use trusted third-party service providers to help operate our business.

These may include providers involved in:

  • Website hosting and technology
  • Payment processing
  • Order fulfilment and delivery
  • Email and communications
  • Website analytics
  • Marketing and advertising
  • Customer support
  • Fraud prevention and security

These providers may process personal information on our behalf or as part of providing their services.

We take reasonable steps to ensure that personal information is handled appropriately by service providers we use.


7. MARKETING COMMUNICATIONS

If you choose to subscribe to our marketing emails, we may use your email address to send you information about:

  • New products
  • Promotions and special offers
  • Updates from Aura Living
  • Other marketing communications that may be relevant to you

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

You will continue to receive essential communications relating to orders you have placed, such as order confirmations and shipping updates, where necessary.


8. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.

Cookies may be used for purposes such as:

  • Remembering items in your shopping cart
  • Keeping the website functioning correctly
  • Understanding website traffic and usage
  • Improving website performance
  • Remembering certain preferences
  • Supporting advertising or marketing activities

Some cookies may be placed by third-party services used on our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.


9. SOCIAL MEDIA

Aura Living may use social media platforms such as Instagram and TikTok to communicate with customers and promote our products.

If you interact with us through social media, the relevant platform may collect and process your personal information in accordance with its own privacy policy.

We encourage you to review the privacy settings and policies of the social media platforms you use.


10. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

We use appropriate technical and organisational safeguards where reasonably practicable.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.


11. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes and meeting our legal, accounting and record-keeping obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.


12. DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

  • Provide products and services to you
  • Process and deliver your order
  • Process payments
  • Provide customer support
  • Operate and maintain our website
  • Prevent fraud or security issues
  • Meet legal or regulatory requirements
  • Protect our rights, property or customers
  • Provide services through trusted third-party providers

We may also disclose information where required or authorised by law.


13. INFORMATION SENT OVERSEAS

Some of the service providers we use may store or process personal information outside New Zealand.

For example, Shopify and other technology, payment, marketing or service providers may operate internationally.

Where personal information is disclosed to an overseas provider, we take reasonable steps to ensure that the information is handled in accordance with applicable New Zealand privacy requirements.


14. YOUR PRIVACY RIGHTS

Under the New Zealand Privacy Act 2020, you generally have the right to request access to personal information we hold about you and to request correction of information that is inaccurate or incomplete.

You may also have other rights under New Zealand privacy law depending on the circumstances.

If you would like to request access to or correction of your personal information, please contact us using the details below.

We may need to verify your identity before responding to a request.


15. CHILDREN’S PRIVACY

Our website is not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.


16. LINKS TO OTHER WEBSITES

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.


17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page, together with the date it was last updated.


18. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, or if you would like to request access to or correction of your personal information, please contact us.

Aura Living

Email: team.auraliving@gmail.com

We will endeavour to respond to privacy enquiries as soon as reasonably practicable.


19. NEW ZEALAND PRIVACY LAW

Aura Living is committed to handling personal information in accordance with applicable New Zealand privacy law, including the Privacy Act 2020 and the Information Privacy Principles.

Nothing in this Privacy Policy limits any rights you may have under applicable New Zealand privacy law.