Shipping Policy

Last Updated: August 15, 2026

At Aura Living, we are committed to providing a fast, reliable, and convenient delivery experience for our customers in New Zealand.

Free Shipping Across New Zealand

We are pleased to offer FREE STANDARD SHIPPING on all orders within New Zealand.

There are no additional shipping charges at checkout for eligible New Zealand orders.

Delivery Time

We aim to deliver your order within:

1–3 Business Days

Delivery times are estimates and may vary slightly depending on your location, courier service, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Order Processing

Orders are processed and prepared for shipment as quickly as possible.

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.

Tracking Your Order

If tracking information is available for your order, we will provide it after your order has been dispatched.

You can use the tracking information to follow your package's delivery progress.

Delivery Delays

While we work hard to meet our estimated delivery timeframe, occasional delays may occur due to circumstances outside our control, including severe weather, courier disruptions, public holidays, or other unforeseen events.

If your order has not arrived within the expected timeframe, please contact us so we can assist you.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is delayed or returned because of an incorrect or incomplete address provided by the customer, additional shipping arrangements may be required.

Lost, Damaged, or Missing Orders

If your order arrives damaged, is significantly delayed, or does not arrive, please contact us as soon as possible.

We will review the situation and work with the relevant delivery provider to help resolve the issue.

Where applicable, your rights under New Zealand consumer law remain unaffected by this Shipping Policy. New Zealand consumer protections can provide remedies where products are not delivered on time or arrive damaged.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team.

Aura Living
Serving Customers Across New Zealand

We are always happy to help and will do our best to ensure your order reaches you safely and promptly.