Terms Of Service
TERMS AND CONDITIONS
Last updated: 25 August 2026
Welcome to Aura Living. These Terms and Conditions (“Terms”) apply to your use of the Aura Living website and to purchases made through our online store.
By accessing or using our website, or placing an order with us, you agree to these Terms. Please read them carefully before making a purchase.
Aura Living is a New Zealand business and these Terms are governed by the laws of New Zealand.
1. ABOUT AURA LIVING
Aura Living (“we”, “us”, “our”) operates this online store and sells products to customers in New Zealand.
Our website is hosted on Shopify, which provides the platform that allows us to sell our products and provide our online services.
2. USING OUR WEBSITE
You agree to use our website only for lawful purposes and in a way that does not interfere with the operation or security of our website.
You must not:
- Use our website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to our website, systems or accounts.
- Introduce viruses, malware or other harmful material.
- Copy, reproduce or commercially exploit our website or its content without our written permission.
- Use automated systems to access or collect information from our website in a way that could interfere with its operation.
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, website or customers.
3. OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information on our website are accurate.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and other factors.
Product availability, descriptions, specifications and prices may change from time to time.
We reserve the right to discontinue products or limit quantities where reasonably necessary.
Nothing in these Terms limits your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable law.
4. ORDERS
When you place an order through our website, you are making an offer to purchase the products selected by you.
After placing an order, you will receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- There is an obvious pricing or product description error.
- We reasonably suspect fraudulent or unauthorised activity.
- We are unable to fulfil the order.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.
Please check your order carefully before completing your purchase. If you need to make a change or cancel an order, contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has been processed or dispatched.
5. PRICES AND PAYMENT
All prices displayed on our website are in New Zealand dollars (NZD).
Prices and promotions may change from time to time. The price applicable to your order is the price displayed at the time you place your order, unless there is an obvious pricing error.
Available payment methods are displayed at checkout.
You agree to provide accurate and complete billing, payment and contact information when placing an order.
If an obvious pricing error occurs on our website, we reserve the right to correct the error and, where appropriate, cancel the affected order and provide a full refund.
6. SHIPPING AND DELIVERY
We currently ship within New Zealand.
Orders are generally dispatched within 1–2 working days after the order is placed.
Standard delivery generally takes 1–2 working days after dispatch.
Rural deliveries may require an additional 2–3 working days.
We offer free standard shipping on orders over $99. Shipping charges for orders under $99 will be displayed at checkout.
Delivery timeframes are estimates and may vary due to circumstances such as severe weather, public holidays, courier disruptions or other circumstances outside our reasonable control.
Once your order has been dispatched, tracking information will be provided where available.
Where Aura Living arranges delivery, we remain responsible for meeting our obligations under applicable New Zealand consumer law.
For full shipping information, please refer to our Shipping Policy - https://auraliving.co.nz/policies/shipping-policy.
7. DELIVERY INFORMATION
Customers are responsible for providing accurate and complete delivery information when placing an order.
If an order is delayed or returned because incorrect or incomplete delivery information was provided by the customer, we may need to arrange additional delivery and additional charges may apply.
If your order does not arrive within the expected timeframe, please contact us so that we can investigate the delivery with the relevant courier provider.
If an order arrives damaged, please contact us as soon as possible and provide photographs or other information that may help us assess the issue.
Your rights under New Zealand consumer law are not affected by this section.
8. RETURNS, REFUNDS AND FAULTY PRODUCTS
Our Refund and Returns Policy [https://auraliving.co.nz/policies/refund-policy] explains our process for returns, refunds and exchanges.
If a product is faulty, damaged, unsafe, not of acceptable quality, does not match its description, or otherwise fails to meet the guarantees required by the Consumer Guarantees Act 1993, you may be entitled to a remedy such as a repair, replacement or refund, depending on the circumstances.
Nothing in our Refund and Returns Policy or these Terms limits or excludes any rights you have under the Consumer Guarantees Act 1993 or other applicable New Zealand law.
A change of mind does not generally create a right to a refund under the Consumer Guarantees Act. Any change-of-mind returns we offer are subject to our Refund and Returns Policy.
9. PRODUCT USE AND SAFETY
Products should be used only for their intended purpose and in accordance with any instructions, warnings or safety information supplied with the product.
Customers are responsible for following the manufacturer’s instructions and using products appropriately.
Where a product includes electrical components, power adapters, USB connections or other electrical equipment, customers should follow all supplied safety and operating instructions.
If you are unsure how to use a product safely, please contact us before using it.
Nothing in this section limits any rights or obligations under New Zealand consumer or product safety laws.
10. INTELLECTUAL PROPERTY
The content of this website, including our logo, brand name, photographs, graphics, product images, text, designs and other original material, belongs to Aura Living or is used with permission.
You may view and use our website for your personal, non-commercial purposes.
You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.
“Aura Living”, our logo and our branding may not be used without our prior written permission.
11. THIRD-PARTY SERVICES AND LINKS
Our website may use third-party services and may contain links to third-party websites.
These services may include payment providers, delivery providers, social media platforms, analytics services and other services that help us operate our business.
Third-party websites and services may have their own terms and privacy policies. We are not responsible for the content, policies or practices of third-party websites that we do not operate.
12. REVIEWS AND CUSTOMER FEEDBACK
If you submit a review, photograph, comment, testimonial or other feedback to Aura Living, you agree that we may use that content to operate and promote our business, including on our website and social media channels.
You remain responsible for ensuring that anything you submit does not infringe another person’s rights or contain unlawful, misleading, offensive or inappropriate material.
We may remove or decline to publish content that we reasonably consider inappropriate, misleading, unlawful or unrelated to our products or services.
We will not use customer feedback in a way that falsely suggests a customer has used or endorsed a product when they have not.
13. WEBSITE INFORMATION AND ERRORS
We make reasonable efforts to keep the information on our website accurate and up to date.
However, occasional errors, inaccuracies or omissions may occur, including in relation to product descriptions, prices, availability, promotions or other information.
If we discover an obvious error, we may correct the information and, where appropriate, contact affected customers.
Nothing in this section limits any rights you have under applicable New Zealand consumer law.
14. WEBSITE AVAILABILITY
We aim to keep our website available and operating properly. However, we cannot guarantee that the website will always be available, uninterrupted or free from errors.
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.
15. LIABILITY
To the extent permitted by law, Aura Living will not be responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.
However, nothing in these Terms excludes, restricts or limits any liability or rights that cannot legally be excluded, restricted or limited under New Zealand law.
In particular, nothing in these Terms limits or excludes your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or any other applicable New Zealand law.
16. PRIVACY
We collect and use personal information in accordance with our Privacy Policy [https://auraliving.co.nz/policies/privacy-policy].
By using our website or placing an order, you acknowledge that your personal information may be collected and processed for purposes including processing orders, arranging delivery, providing customer support, processing payments and communicating with you about your orders.
Our website is hosted by Shopify, and Shopify may process personal information as part of providing its services to us.
Please refer to our Privacy Policy for further information.
17. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, products or legal requirements.
The latest version will be published on this page and will apply from the date it is posted, unless otherwise stated.
18. GOVERNING LAW
These Terms are governed by the laws of New Zealand.
Any dispute arising in connection with these Terms will be subject to the applicable laws and courts of New Zealand.
Nothing in this section limits any rights you may have under New Zealand consumer protection legislation.
19. CONTACT US
If you have any questions about these Terms, your order or our products, please contact us.
Aura Living
Email: team.auraliving@gmail.com
Website: Aura Living
We are happy to assist with any questions or concerns and will endeavour to resolve issues fairly and promptly.
20. YOUR CONSUMER RIGHTS
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available to you under New Zealand law where those rights cannot legally be excluded, restricted or modified.
For customers purchasing products for personal or household use, the Consumer Guarantees Act 1993 provides important guarantees relating to matters including acceptable quality, fitness for purpose, matching descriptions and delivery.
The Fair Trading Act 1986 also applies to our advertising and sales practices.
Where applicable, these statutory rights apply regardless of any additional store policies, warranties or terms offered by Aura Living.